FAQs

Some people book us a year in advance.  Some people book us two days before.  We like to have at least 2-4 weeks notice.  

We accept Check, Credit Cards, Zelle, and Venmo.  Our Credit Card system is set up through paypal.  If you aren't a PayPal account holder, it's okay!  There is a tiny little link on the paypal page that says "Check out as a guest".  Click that and it's like any other check out system. 

The short answer to that is yes.   That being said we do limit our phone hours.  

For several reasons.  

1). We are a small mobile company and our time and resources are limitied.  

2). A lot of what we do is visual.  It can be very difficult explaining things over the phone, especially if you are wanting to order decor.  The best way to start a large decor order is for you to fill out contact form and share ideas and pictures with us.  Then we can add those ideas and our recommendations to the pictures and give you options.  If you'd still like a phone call afer that initial email consultation, we would be happy to set something up.  

A 20% retainer is due within 48 hours of the signed contract.  This holds your date, time, artist, and allows us to buy any supplies that we may need for your upcoming event. 

We typically give people a weekend with their yard cards.  Pick up times variy, but most of our teardown staff are in school, so the teardown times are from 3pm-5pm on Mondays and Tuesdays. 

Most air filled balloons will last for weeks if kept indoors.  That being said,  we cannot gaurentee that all the balloons will last for long periods of time.        If the balloon that popped was a significant balloon like an age or name or topper on a milestone marquee or focal point, and it happened within the first few hours it was delivered, we can refund some of the cost.  But in general, we do not get many pops and the ones that might happen are not visible and will no be refunded.

We typically give ourselves a 1-2 hour time frame for delivery that we confirm with you or your venue when we get the order started.   Most orders are 95% built before we leave our studio and it takes a short amount of time to put together onsite.  These time frames are only approximaions as everything  depends the size of hte order and your location.  If we have to go through a bunch of hallways and elevators and staircases, that set up time takes longer.   Etc. 

We only gaurantee teardown for people who pay for it or for our rental supplies. (backdrops, pedesals, etc).  But if we have the time and your event isn't far from 60056 we will have one of our staff get back to you and teardown the balloons and pick up the bases/poles.   We like to do teardown on Monday or Tuesday afer the weekend, but understand that sometimes venues need us to get everything out of the room right away. 

It takes our entertainers 5-15 minutes to set up.  Everyone has a slightly different set up.  We tycpially give our enertainers a 15-30 minute call time, especially for corporate events or loop events, becuse it takes longer to park and find teh party space.  For most birthday parties, we arrive 10-15 minutes before start time, as the kids at a birthday party generally want to start the second we walk in the door,  and it gets awkward telling kids they have to wait 20 minutes until we're on the clock.  The artisit, however, is usually in their car waiting to come inside.  ;)